ServiceNow Professional Training


You can be a professional of Servicenow with the Max Online Training. We are providing the course for the professionals or the beginners through the Servicenow online training.

With our Servicenow certification course we will be focusing mainly on the fundamental concepts of the topic. This includes the scripting, integration, reporting, UI policies, and other components too.

Servicenow is service management software which is being used by organization to handle various IT operations management. It is also being used by the It services managements and the IT business management too. It helpsin self-service by finding out the service and fetching the access to the service.

The Servicenow online training in India, USA & UK by Max Online Training will provide you a detailed and complete knowledge about the working process and applicability of the Servicenow. It also helps you to learn the unique application of self service and administer the Servicenow instance too. As we provide you Servicenow certification training, so this would help you to clear the exam to obtain the certificate.

Things you will learn from the online training:

  • Application development
  • Finance service management
  • IT service management
  • HR service management
  • Security operations

Thus you can find that an entire organization is based on this management and this software tool can easily handle all these management tasks. Thus it is very essential for you to learn and get knowledgeable about this management tool.


Anyone who is either a student or a working professionals can take up the Servicenow training online, having the basic knowledge of the:

  • Database columns and table
  • Basic knowledge of the JavaScript
  • Trouble shooting skills too.

Max Online Training offers the training programs through industry standards faculties who have working experience with Servicenow for years. So you can learn every techniques and skills better with them.

ServiceNow is a cloud based ITSM tool.It provides a single system of record for IT services, operations, and business management by automating IT service applications and processes. All aspects of IT Services can potentially live in the ServiceNow ecosystem of modules, and thus, it gives us a complete view of services and resources. This allows for broad control of how to best allocate resources and design the process flow of those services

Configuration Management Database

Application is a group of modules which provides its related information.For example change application provides the information related to change process. It consist of modules like create change ticket,view change tickets etc.

CMDB baselines helps to understand and control the changes that have been made to a configuration item(CI) after its Baseline has been created. Baseline is the snapshot of a CI.

View defines the arrangement of fields on a form or a list. For one single form we can define multiple views according to the user preferences or requirement.

An ACL is access control list that defines what data a user can access and how they can access it in service now.

Navigate to “Application Menus” module under system definition application.Open the respective application that require to be enable or disable.Set active as true to enable it or set active to false to disable it.

Impersonating a user means that you can log in to the system as that user and can have feel how the service¬now UI is set for that user.This is very useful while testing.For example if you are required to test that a user can access change form or not.You can impersonate that user and can test instead of logging out from your session and logging again with that user credentials.

Dictionary Overrides provides the capability to override several properties of a field in extended table.For example change table is extended from task table.There is a field named status in task table and set as read¬only.When we use this field in change form it will show be a read only.We can set this to non¬read only by using the dictionary override.Similarly there are other properties that can be set for the fields in extended table.

A record producer is a type of a catalog item that allows users to create taskbased records from the service catalog.For example you can create a change record or problem record using record producer. Record producers provides an alternative way to create records through service catalog

Coalesce is a property of a field that we use in transform map field mapping.When we set the coalesce as true for a field mapping it signifies that this field will work as unique key.If a field match is found with the coalesce field, then existing record will be updated with the imported information in target table else a new record will be inserted into the target table.

Data policy checks the mandatory and read¬only of a field whenever a record is inserted or updated through a web¬service or import set.For example: If a mandatory field in the incoming record (from import set or web¬service) is empty then the data policy will not allow to insert that record into the table.

UI policies are alternative to client scripts.It can be used to set a field as mandatory, read only and visible on a form. You can also use UI policy for dynamically changing a field on a form.

UI policy acts when a record is inserted or updated through a servicenow UI i.e servicenow forms while data policy acts whenever a record is inserted or updated into database through any means.

In the onSubmit function return false. function onSubmit() { return false; }

Business rule is server side scripting that executes whenever a record is inserted, updated, deleted,displayed or queried.The key thing to keep in mind while creating a business rule is that when and on what action it has to execute. You can run the business rule ‘on display’, ‘on before’ or ‘on after’ of an action (insert,delete,update) is performed.

Client script sits on the client side(the browser) and run there only.types of client script are OnLoad() OnSubmit() OnChange() OncellEdit)()

Yes you can call a business rule through a client script by using glideajax

Import Sets is a tool used to import data from various data sources and, then using transform map, map that data into ServiceNow tables. The Import Sets table acts as a staging table for records imported.

Gliderecord is a java class that is used for database operations instead of writing SQL queries.

ServiceNow Administration Course Content

  • What is Service Now,
  • Why and who can use Service Now,
  • Concept of cloud computing in Service Now,
  • Introduction to ITIL foundation,
  • Navigation and users,
  • Helpful portals,
  • Releases
  • Overview,
  • Incident management process,
  • Continual service improvement to incident management
  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management
  • Overview
  • Problem management process (identify, Investigate, Resolve),
  • Problem management workflow and problem task types,
  • Continual Service improvement to problem management, Context menu
  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships
  • Overview
  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge
  • Introduction to SLA
  • OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now
  • My Profile
  • My tasks and approvals
  • Introduction to Service Catalog

ServiceNow Developer &Integration Training

  • Overview of ServiceNow
  • ITIL Basics
  • How to get your personal developer snow instance
  • Key Applications: Incident, Problem, & Change.
  • Type of Users
  • Roles
  • User Interface
  • aBanner Frame
  • Content and understanding of terms
  • Application navigator
  • Modules and Applications, searching
  • Content frame
  • Welcome page, home page and service catalog
  • Form header, fields sections
  • List title bar, breadcrumbs, column heading, fields
  • Searching tools
  • Effectively navigate the user interface
  • Customize, branding and personalize and instance
  • Define and personalize a LIST form and field create application, Modules and
  • Tables
  • Extend a Table
  • Create modules
  • Create mobile versions of applications
  • Use Application Scope
  • Design a Service Catalog
  • Understanding different fields concept
  • Creating Variable
  • Different types of variables.
  • Understanding of order, mandatory, default value.
  • Write, test and debug workflow.
  • Creating and modify Reports
  • Access, search and populate the knowledge base
  • Define a Service Level Agreement ( SLA)
  • SLA
  • Schedule and business day concept
  • Home Pages
  • UI Policy
  • Client Script
  • Understanding difference between client script an business rule
  • Difference between UI Policy and client Script
  • Business Rules
  • Script includes
  • Schedule Script Executions
  • UI actions
  • Restrict access to applications and application modules
  • Create application Controls
  • Create, test and debug access controls (ACL’s)
  • Use Application Scope to protect application artifacts
  • Notification
  • Events and queue
  • Email templates
  • Sent/outbox
  • Received/inbox
  • Inbound email actions
  • Update Set ( Creating and migrating)
  • Delegate
  • Views
  • Relationships
  • Enable plugins
  • Dot walking concept
  • List view of records
  • OOB fields and “u”_concept
  • Number maintenance
  • Data Source
  • Transform Map
  • Coalesce concept
  • Web Service
  • SOAP
  • Integrate to, including testing and debugging an external data source
  • using SOAP
  • REST
  • Integrate to, including testing and debugging, an external data source
  • using REST
  • LDAP
  • Create and use Application Properties
  • Overview of the Portal Architechture
  • Creation of a portal
  • Creation of a page using the existing widgets
  • Configuration Management Database

ServiceNow Discovery

  • Overview and Basics of CMDB
  • MID Server Overview
  • Running Discovery
  • Credentials and Behaviors
  • Phases, Probes and Classifications
  • Application Mapping
  • Custom Probes and Sensors
  • Horizontal Patterns
  • Conclusion